Wendy Elover was extremely helpful throughout the loan process and stayed in constant communication. She was happy to answer any and all questions that I had (and I had quite a few) via email, text, and phone. She was even on the phone with me on a Saturday afternoon to make sure that I would be approved for the amount I wanted to offer on a house.
I was also selling a house and the other lender for my buyer was very difficult, to stay the least. Wendy and her team really stayed on top of things and worked well with everyone involved to push it all through. She great communication and was very accessible.
Wendy was great throughout the whole loan process . From Pre approval to closing she was there every step of the way and I highly recommend to anyone looking for a mortgage
Wendy was amazing. She was always available, patient with our many questions, and thorough.
Wendy Elover was a dream to work with. She was always available for little questions, made sure I understood everything, and kept the process understandable and easy.
I provide Wendy Elover's contact info. with confidence to my clients. She is the consummate professional and more than that, she cares and always has my clients best interest at heart.
—Karen Backhaus, Realtor, Keller Williams
After having my paperwork misplaced by a large financial institution, I wanted to find someone else to do business with. Academy was able to complete the transaction in less time than the other institution took to tell me that they could not find my papers. Wendy told me that everything was done in one office. I think that makes a big difference.
I was so happy about the speed and simplicity of this exchange I did a cartwheel! It (the cartwheel) did not go well.
This loan experience was the easiest I have ever been through. The people could not have been more friendly, accommodating and experienced. They accomplished my objective and communicated and explained every step of the process.
Wonderful people to work with. Always available to answer any questions
This was my second time going through the home buying process, and Wendy Elover was not only easy and amazing to work with, but SO much better than my last experience! Of course you don't remember all the mortgage process details from years prior - but Wendy made everything flow seamlessly. My preferred style is to understand what is going on and to have consistent and clear communication; Wendy explained everything that I needed to know and provided just the right amount of detail and information. She was always available when we needed to ask questions - outside of 9-5 and whether it be via email, phone call, or text. She led us through the process with plenty of advanced notice for gathering documents, which was so much smoother than I ever expected it could be. Wendy understands her clients and adapts to make sure they are comfortable the whole way through. We decided on a whim to purchase this home, and I can't believe how smooth and fast Wendy was able to work with us - getting us pre-approved while she was out of town on vacation none the less! Thank you Wendy and Academy Mortgage!! You made our long-shot and quick decision to move come true :)
— Joseph Kelleher
Wendy is truly awesome. She is by far the most communicative loan officer I've worked with in over 21 years in the industry. Super responsive, nothing but positive reactions from every client I've ever suggested speak to her. She has a deep knowledge of her product line, and in cases where there are any questions about anything, she's quick to get clarification. Her team is unparalleled. They pull off approvals deftly that other lenders can't even process. She, and Academy Mortgage, should be in the rotation of any real estate professional who wants to make sure their clients are receiving top notch service.
Great experience working with Wendy Elover and her team!
I shopped around a number of companies and Wendy Elover at Academy Mortgage was head and shoulders above the rest for customer service, with pricing at Academy matching the best available. Took the time to deliver a personal service from start to finish and carefully explained the process to me so that there were no surprises. Everything was taken care of well before closing and the whole process operated smoothly. Wendy was always available when I needed to reach out to her and went above and beyond my expectations. Highly recommended.
—Robin Cameron (3cylndr) on Zillow
The overall experience could not have been smoother, more pleasant, or more informative. Wendy was extraordinary. She answered every question with patience and understanding. Wendy is extremely knowledgeable. She kept us informed about each step and promptly responded to emails and phone calls (even after 6 pm).
Customer service was outstanding and Wendy Elover went the extra mile to make this smooth, competitive in financial terms for my client and was with him every step of the way. She provided outstanding service and assistance.
Very informative, prompt to respond and always available
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